Return Policy

RETURN POLICY

We do not have any return policy. Please check product details properly before placing an order.

RETURN INSTRUCTIONS

In case, Product purchased is defective, then you can raise a complaint.

You can return your Defective item by following the steps below:

  • 1. Contact our team to request a return on msj.co.in@gmail.com
  • 2. Pack the Product similarly as received
  • 3. Send us by courier on our registered address.
  • 4. Specify Courier Details in email.

As soon as we receive your return in our warehouse, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 15 days. If your return is not approved, a member of our Customer Care team will be in touch.

REFUNDS

Refunds will be made to the same form of payment originally used for the purchase within 15 days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.

Please note that we are unable to issue refunds through cash or cheque.

If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Return Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.

ITEM DAMAGED DURING SHIPMENT

If you received an item which is damaged upon arrival, please contact our Customer Care team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform us within 1 week of receiving the package.

To return an item, please follow the Return Instructions. Once the item is received we will assess and validate. If approved, we will refund the purchase price of the damaged item.

EXCHANGE

We are unable to offer exchange for products bought on msj.co.in at this time.

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